Shipping & Returns

We ship Pure Mountain products from Oregon and are here to help with your order. Here is what to expect when you order from puremountainde.com.

Shipping your order

Paid online orders are normally packed and shipped within 1 business day. Business days are Monday through Friday, excluding holidays. Carrier transit time begins after your order ships and varies by destination and shipping service.

We ship online orders within the United States. Shipping charges and applicable taxes are shown at checkout before you place your order. For bulk orders, our team will confirm freight charges and timing with your quote.

Returns within 7 days

We accept return requests for unopened, unused bags and pouches in their original packaging. To start a return, contact us within 7 calendar days of delivery with your order number and the item you would like to return.

Please use our contact form or email info@puremountainde.com. Our team will confirm the return details before you mail your package. Pack the product securely and keep the shipment tracking number.

Return shipping and refunds

For a change-of-mind return, refunds cover the returned product price and applicable sales tax. The customer covers the cost of original delivery and return shipping. Restocking fee: $0.

We issue approved refunds to the original payment method within 5 business days of receiving and checking the return. Your bank or card provider may need additional time to post the credit.

Help with an order

If your order arrives damaged or you receive the wrong item, contact us promptly with your order number and photos of the product and packaging. We will help arrange a replacement or refund and cover any necessary return shipping for an order error or shipping damage.

Mailing an approved return

Pure Mountain LLC — Returns
3779 Dahle Rd
Westfall, OR 97920
United States

Please contact our team for return confirmation before mailing your package. These terms apply to online retail orders placed through puremountainde.com.